Privacy Policy

We're not collecting your info just to hoard it. Here's what we actually do with it:

• Running the Gym: Managing memberships, scheduling classes, processing payments, keeping track of attendance. You know, the day-to-day stuff.
• Keeping You Safe: Your health info helps our coaches modify workouts, avoid exercises that might aggravate old injuries, and make sure you're not pushing beyond safe limits.
• Personalization: Tailoring workout programs, nutrition plans, and coaching advice based on your goals and progress. Generic programs don't cut it for serious results.
• Communication: Sending class reminders, schedule updates, important announcements. Sometimes we'll share fitness tips or special offers, but we won't bombard you.
• Improvement: Analyzing trends to figure out which classes are popular, what times work best, and where we can do better.
• Legal Stuff: Occasionally we need records for liability reasons or to comply with Canadian regulations. It's boring but necessary.

Bottom line - everything we collect serves a real purpose for making your experience better and keeping things running smoothly.

Yeah, our website uses cookies. Not the chocolate chip kind unfortunately, but the digital ones that help the site work properly.

Most browsers let you control cookies through their settings. Just know that blocking certain cookies might make parts of the site not work as smoothly.

We're not in the business of selling your info to random companies. But there are some situations where we need to share data:

• Payment Processors: Your credit card info goes through secure payment systems. We don't actually store full card numbers ourselves.
• Service Providers: Things like our email platform, scheduling software, and website hosting. They only get access to what they need to provide their service.
• Emergency Contacts: If something happens during a workout and you need medical attention, we'll contact whoever you listed as your emergency contact.
• Legal Requirements: If we're legally required to hand over information (like a court order), we gotta comply. Hopefully this never happens.
• Business Transfers: If Ignivale Odyssey ever gets sold or merges with another gym, your membership info would transfer to the new owners. We'd let you know if this happens.

Anyone who gets access to your data is required to keep it confidential and only use it for the specific purpose we shared it for. We're picky about who we work with.

Data security's a big deal, and we take it seriously. Here's what we do to keep your info locked down:

• Encryption: Your data's encrypted both when it's traveling over the internet and when it's sitting in our systems. That means even if someone intercepts it, they can't read it.
• Secure Storage: Our servers are protected with multiple layers of security, regular backups, and monitored 24/7.
• Limited Access: Only staff who actually need access to your info can see it. Not everyone who works here can pull up your full profile.
• Regular Updates: We keep our security systems up to date with the latest patches and protections.
• Staff Training: Our team's trained on privacy practices and knows how to handle your information properly.

That said, no system's 100% bulletproof. We do everything we can, but if there's ever a breach, we'll let you know right away and tell you what steps to take.

It's your data, and you've got rights when it comes to how we handle it. Under Canadian privacy laws (PIPEDA), here's what you can do:

• Access Your Info: You can request to see what personal data we have on file for you. Just shoot us an email and we'll get it to you.
• Correct Mistakes: If something's wrong or outdated, let us know and we'll fix it. Keeping accurate records helps us serve you better anyway.
• Delete Your Data: Want us to erase your information? We can do that, though we might need to keep some stuff for legal or accounting purposes.
• Opt Out of Marketing: Don't wanna hear about promotions or new classes? No hard feelings - just click unsubscribe on any email or tell us directly.
• Withdraw Consent: If you gave us permission to use your info for something specific, you can take that permission back anytime.
• Port Your Data: Need your information in a format you can use elsewhere? We can provide that.
• File a Complaint: If you think we're not handling your data properly, you can contact the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, just reach out to us at info@ignivaleodyssey.info or call (604) 782-5493. We'll handle it within 30 days.

We don't keep your data forever - that'd be weird and unnecessary. Here's our general approach:

• Active Members: We keep your full profile as long as you're training with us. Makes sense, right?
• Former Members: After you leave, we'll keep basic records (name, contact, membership history) for about 7 years. This is mainly for accounting, tax purposes, and in case there's ever a legal issue.
• Health Information: Injury records and medical history are kept for 7 years after your last visit, which is standard practice in the fitness industry.
• Marketing Lists: If you're just on our email list and never joined, we'll keep your info until you unsubscribe or until you haven't engaged with our emails for 2 years.
• Payment Records: Financial transactions are kept for 7 years to comply with Canadian tax laws.

When we do delete data, it's permanently removed from our systems and backups. Gone for good.

We occasionally take photos and videos at the gym for marketing, social media, or to showcase our community. Here's the deal with that:

• We'll ask for your permission before using any photos or videos of you in our marketing materials or on social media.
• If you don't want to be photographed, just let us know and we'll make sure you're not in shots. No judgment - some people just don't like being in pictures.
• If we've already posted something with you in it and you want it taken down, tell us and we'll remove it.
• Group class photos where you're not the main focus might appear on our social media. If you're uncomfortable with this, let us know.
• Progress photos you share with your coach stay private unless you explicitly say we can share them (with your identity protected if you prefer).

We love showing off our awesome members and the hard work everyone puts in, but your comfort and privacy come first.

If you're under 19 (the age of majority in BC), we need parental consent before collecting any of your information. Here's how we handle youth members:

• Parents or legal guardians must sign up youth members and provide consent for data collection.
• We collect the same basic info as we do for adults, but all communication goes through the parent/guardian.
• Parents have full access to their child's account information and can request changes or deletion at any time.
• Youth members' health and fitness information is treated with extra care and only shared with coaches who directly work with them.
• We never knowingly collect information from kids under 13 without verified parental consent.

If you're a parent with questions about your kid's data, just give us a call at (604) 782-5493 and we'll walk you through everything.

Privacy laws and best practices evolve, and our business grows and changes too. So we might need to update this policy from time to time. When we do:

• We'll post the updated version here with a new "Last Updated" date at the bottom.
• If there are major changes that significantly affect how we use your data, we'll send you an email heads-up.
• We'll never retroactively change how we use data you've already given us without your consent.
• You can always check back here to see the current version of our policy.

We're not gonna make sneaky changes and hope nobody notices. If something important changes, you'll know about it.